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Apple TV shows different types of error screens at times, and one of them is Video Not Available. While the error primarily arises due to issues in Internet connectivity, there are also causes like misconfigured DNS Settings responsible for the error.
The error message can appear whether you use an Apple TV box or Apple TV application on other streaming devices. Luckily, you can sort out the error quickly by resolving Internet issues.
This article will guide you through fixes to help solve the “Video Not Available.” problem. By the end, you will also learn troubleshooting steps to fix the “Video Unavailable” error.
When you encounter the “Video not available” error, first of all, you need to restart the Apple TV box. It often helps solve any glitch on the device that may be causing a problem with streaming. It also helps to solve if the Apple TV keeps freezing.
Meanwhile, the issue can also arise if you are using a single Apple account to stream on more than three TVs at the same time. So, make sure it is not the case either.
Here, we have compiled a list of 3 fixes to help you quickly eliminate the error. Let’s get straight into them.
Apple servers go under periodic maintenance for new upgrades and updates. If you try to stream Apple TV during the maintenance session, it can throw errors like “Video not available” or “Video unavailable.” You can do nothing except wait for the Apple servers to come up again. You can quickly check if the servers are down from this official page of Apple server status.
Since the error itself reports a problem with the Internet connection, you first need to check the network status. Please check if the Internet is working fine on other devices. If not, contact your Internet Service Provider (ISP) and ask them to look into the problem. If the Internet is working on other devices, the Internet settings have probably been misconfigured in the Apple TV, and you need to look after that.
To fix the Internet issues, you can try restarting the router. Also, consider reducing the distance between your router and Apple TV for better signal strength. You may subscribe to a higher bandwidth package to stream Apple TV without an Internet issue. Resetting the router can also help solve the problem most of the time.
If you have manually set the DNS server on your Apple TV, chances are there that the server you assigned has stopped working. So, we always recommend you use the DNS server assigned by the ISP itself. You can easily configure Apple TV to retrieve automatic DNS from the ISP.
Restart Apple TV.
Check if the error persists.
While you can fix the “Video Not Available” error with the fixes mentioned above, another error that says “Video Unavailable” requires further exploration. Please go through the fixes discussed below to resolve them.
Most of the time, signing out of the Apple account and signing in back again solves the problem without further hassles. It helps sort out if any glitch on the account was causing “Video Not Available” issues.
On Apple TV Box
Enter your Apple ID credentials and sign in again.
Try streaming and see if the issue persists.
On Apple TV App
Launch Apple TV app on your iPhone or iPad.
After successfully signing out, enter Apple ID and password in the respective fields.
Then tap Sign In.
You need an active subscription from Apple to stream content on Apple TV. However, an expired subscription package can prevent you from streaming Apple TV and throw an error. Therefore, make sure you have an active subscription plan and renew it if it has expired. Here’s how to check and renew the subscription package.
On Apple TV Box
Select your account under Users section.
You will see the date the plan has expired beside the subscription package.
Choose a plan and follow on-screen instructions to renew it.
On Apple TV App
Open Apple TV app.
Check the renewal or expiry date of the package.
It has been found that the mismatched video settings on the Apple TV box and your device also create a problem. It generally happens if the Apple TV’s output resolution does not match the set resolution on the device you are using to watch TV, most probably a regular TV screen or a computer monitor.
Therefore, you should set the exact resolution on the Apple TV box as well as your TV. Steps to change the resolution on your TV may vary slightly depending on the manufacturer. They are generally under the display settings of your TV. Here are the steps to change resolution on Apple TV.
Tap OK.
Up-to-date firmware is necessary for any electronic gadget to operate correctly, and the same applies to Apple TV. If you have outdated firmware on Apple TV, it can create issues like freezing and halting, including the “Video Not Available” error. Therefore, consider updating the Apple TV firmware to the latest version and see if the issue sorts out.
Open Settings.
Resetting the entire Apple TV is the last option if any fixes discussed in the article did not help you eliminate the error. It will wipe out every configuration on the TV and help revert everything to factory defaults. If any misconfiguration was causing the issue, resetting should solve it. But remember, you should set up the Apple TV from scratch after a reset. Please keep a backup of your important data and files before doing it.
Go to Settings.
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Fix: ‘No Location Found’ Or ‘Location Not Available’ On Iphone
Apple has combined ‘Find My Friends’ and ‘Find My iPhone’ applications to Find My’. Find My app on iPhone helps track family and friends from your iOS devices, Mac, and Apple Watch. It also comes in handy when you misplace or lose your Apple device.
But, sometimes, you may encounter a ‘No Location Found’ or ‘Location Not Available’ message. It happens when the location services are turned off. It also emerges when your iPhone is in Airplane mode.
If the issue emerges, you can check and enable the Location Services. Also, you can turn off the Airplane mode and check the feature again.
So, let’s get right to the topic and learn what you can do to fix the ‘No Location Available’ issue on your iPhone.
Why Does My iPhone Say ‘No Location Found’?
Outdated iOS
Location Services are toggled off.
Network issues
Inaccurate time and date
Find My and Share My Location are turned off.
Find My is down in Apple’s system.
Your iPhone is in Airplane mode
How to Fix ‘No Location Found’ on iPhone?You can try various procedures to fix the issue of ‘No Location Found” on your iPhone. One of the first things you can do is close the Find My app and open it again. If not, you can also try restarting your phone.
Likely, enable your location services to let your phone use your location. If the phone goes into Airplane mode, turn it off. You can also check the date and time and rectify it.
Sometimes, the issue might also be from the other side. It is recommended that your friend and relatives should also try all the mentioned fixes on their phones.
If you are still facing the issue, you can find more details about the fixes from the list below.
Enable Location ServicesIf the location services are switched off on your iPhone, the phone won’t be able to detect your location. Hence, you need to enable the Location Services.
Turn the Precise Location OnTo get rid of the ‘No Location Available’ message, you can further provide Precise Location permission to ‘Find My’ through the settings.
Turn Off Airplane ModeSo, you can try the steps below to turn off Airplane mode on your phone:
Restart iPhoneSometimes the technical glitches on your iPhone may cause trouble with location services. In that case, a quick restart can resolve the issue and refreshes your phone’s background processing. It allows the system to start fresh.
Here is the procedure to restart your iPhone based on the model you use:
iPhone X and Newer phones
Press and hold one of the Volume buttons and the Side button.
Do it until the Power-off slider emerges on the phone.
Slide the slider and wait till the phone switch off.
Now press and hold the side button to switch on the phone. You can release it when the Apple logo emerges on the phone screen.
iPhone 6-8 and iPhone SE (2nd or 3rd Gen)
First, you need to press and hold the Side button until a Power-off slider displays on the phone.
Swipe the slider. Wait a while until the phone shuts down.
Next, press and hold the side button to start the phone. You will see the Apple logo on the phone screen.
iPhone SE (1st Gen), 5 or Older phones
Press and hold the Button at the top until you see the power-off slider on your phone’s screen.
Drag the slider to turn off the phone and wait for some time.
To switch the phone on, press and hold the button on the top until the Apple logo emerges on the screen.
Set the Correct Date and TimeFor proper location tracking, the device needs to have the correct date and time. So, when you face the ‘No Location Found’ issue, you can check your iPhone’s date and time settings and correct them if needed.
Proper Access to the Internet ConnectionA proper internet connection is necessary to get track of location and interact with ‘Find My’. If your iPhone is not connected to Wi-Fi or Cellular data, only the last know location of the phone will be available.
So, it is vital that you have access to a proper internet connection to resolve the issue. You can connect to the Cellular data or Wi-Fi connection based on your preference.
Using Cellular Data
Using Wi-Fi
Turn on Find My and Share My Location OptionsTo resolve the issue of ‘No Location Found,’ it is also important that you turn on the feature of Find My iPhone and Share My Location.
Check Apple’s System Status PageTo check whether the service of Find My is working or not, visit the official Apple System Status site and look for Find My. If the service is running, you will see a green dot next to it. If it is not working, a red or yellow dot will appear.
The case of Find My being down is rare. But sometimes, it can happen, and there is nothing you can do from your side. All you need to do is wait and let Apple fix the service from their side.
Reset Location and Privacy OptionIf the ‘No Location Found’ error still persists, you may consider resetting location and privacy. Doing so will revert the location and privacy settings to default, and apps will require permission to access the location. Follow the steps below and check back ‘Find My’ to see whether the issue vanishes or not.
Update the iOS of your iPhoneIn some instances, an outdated version of iOS can also be the leading cause of the issue. Updating the software version can clear out bugs and software glitches from your phone.
If you are unaware of the process of updating the iOS on your iPhone, try the following steps:
Could Not Find This Item: 3 Quick Ways To Fix This Error
Could Not Find This Item: 3 Quick Ways to Fix This Error Get rid of problematic files from File Explorer right away
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When Windows File Explorer is not able to locate a file that you are trying to open, it may be a problem with the file or the storage device where it is stored.
If your registry is corrupt or damaged in any way, then it will also cause errors like this one to occur.
You can restart your File Explorer but that does not always work so read on for more solutions.
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To fix Windows PC system issues, you will need a dedicated tool
Fortect is a tool that does not simply cleans up your PC, but has a repository with several millions of Windows System files stored in their initial version. When your PC encounters a problem, Fortect will fix it for you, by replacing bad files with fresh versions. To fix your current PC issue, here are the steps you need to take:
Download Fortect and install it on your PC.
Start the tool’s scanning process to look for corrupt files that are the source of your problem
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Sometimes, you may be trying to delete a file that you are looking at on your screen. However, you will get an error message that says File Explorer could not find this item.
When you are deleting files, you are trying to free up space on your hard drive for other pressing tasks. More often than not, this message means there’s a problem with your storage drives. The file may not be visible because Windows thinks it’s in another location.
Why I’m I getting the Windows File Explorer Could not find this item error?If you are wondering why you are experiencing the Windows Explorer can’t find this item error, below are some possible reasons:
You moved the files to another location – When organizing your files, it is common to place related files together for easier management hence why the item is not found in Windows 11.
It may be a shortcut or a link – The file you may be trying to delete may actually be a shortcut to the original file that is located in another folder or previously deleted.
Virus infection – If you downloaded the file without scanning for viruses, it could be infected with malware, so always use a powerful antivirus. Also, if you transfer files to your computer from an infected USB drive, there is a possibility they could be corrupted.
Problem with your hard drive – Your hard drive may have been damaged from a computer crash or unexpected shutdown. Luckily, there is recovery software for damaged hard drives to help you repair them.
Windows File Explorer has an error – Some programs or services running in the background may cause issues with File Explorer. You can shut these down from the task manager and try deleting the file again.
Corrupt Windows system files – Sometimes when you are saving a large file, it may take a few moments during the save process. If your PC shuts down unexpectedly, you may get this error when you try to open it the next time.
Now that you know why you could not find this item when deleting files, below are some solutions to help you resolve the issue.
How do I solve the Windows File Explorer could not find this item error?Before applying the actual solutions, there are some preliminary checks you can apply:
Sometimes, Windows File Explorer may become unresponsive. In such cases, you may be unable to view, manage or do anything on the UI. Restarting it is a good place to start. It helps close any unnecessary background services that may be interfering with the process.
Restart your PC as well. This will clear any temporary files that may prevent File Explorer from opening.
Now, let’s check out the detailed procedures below.
1. Convert the file to a zipped fileZipped files are compressed files that require a third-party tool to open, such as WinZip . The compressed files take up less space and you can easily unzip them with Windows’ built-in utility.
Once you have converted the file to a zipped folder, you can go back and locate the folder to delete it from your system.
2. Use a specialized troubleshooting toolSometimes Windows will retain some files in a temporary form because it is either corrupted, used by another program, or damaged.
A great solution is to use a specialized tool to run a Windows File Integrity Scan to see if the files causing this kind of problem are corrupted.
3. Rename and delete the file with PowershellIf none of these solutions works for you, as a last resort you can start your PC in Safe Mode. Safe Mode allows your PC to start without some software and drivers. This way, you can proceed to delete the file if there was a glitch.
Once you are successful in deleting the file, you may also run into a problem where some files can’t be emptied from the Recycle Bin. Luckily, our guide addresses fixes for that too.
You may also encounter an issue where Windows File Explorer is slow but worry not as our detailed article takes you through a step-by-step process on how to solve this problem.
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How To Fix Apple Mouse Not Working On Mac
Your Apple Mouse might experience some issues when you pair it to your Mac. That doesn’t mean either item is broken. Sometimes it just struggles to find and maintain a connection, which makes using it difficult.
However, there are many ways to reset and improve the connection the Magic Mouse has to your Mac.
Users have reported quite a few problems with the Apple Magic Mouse. One of the most common is a weak connection or issues pairing it to the Mac’s Bluetooth. However, various issues can keep your Magic Mouse from working correctly, and a few different issues arise depending on which generation of Magic Mouse you’re using.
Test the connection to the computer and the mouse itself to find the source of the connection issue. If you have another Mac, you can test the Magic Mouse on it first to see if it will connect to that one. If it does, you know to focus on problems with the computer rather than the mouse.
Slide the switch so that no green is showing. Then slide it back over so that you can see green again. Try to pair it to the computer.
You can also turn Bluetooth on and off to see if it helps connect the device.
Plugging in the mouse and letting it charge completely is an excellent first step to eliminate any connection issues. While you do, go through the steps to detect it.
Always leave the cable connected for at least one minute to ensure that it starts the pairing process. Once you remove the Magic mouse from the charger, try to see if it maintains the Bluetooth connection.
Sometimes unpairing and then pairing the mouse again can help make it connect to your Mac. Remember that Bluetooth must be on for you to disconnect the Magic mouse. The option to remove it may not appear if Bluetooth isn’t on.
This process should remove and then discover the mouse again. If the mouse isn’t showing up in the Bluetooth window, though, you should reset the Bluetooth device connections on your Mac.
Resetting the Bluetooth connections for your Mac will remove all connected devices from your Bluetooth list. It can be helpful if the Magic Mouse doesn’t appear at all. If it isn’t directly connected, you will have to pair everything again, including your keyboard. Make sure you’re ready to complete that process before starting.
You can use a wired keyboard and mouse to go through this process to make it easier.
Experts recommend connecting your mouse to the Mac without the Internet on. The wireless connection could be interfering with the Bluetooth. Try turning off the Internet, restarting your Mac, and then pairing the Magic Mouse again.
Your Magic Mouse might not be working if it’s actively paired with another device. Check nearby compatible devices and ensure it’s not connected in their Bluetooth settings. If it is, unpair it and connect with the Mac again.
Cleaning the Magic Mouse might help fix issues with it. If you’re having trouble getting smooth movement on the screen, try cleaning it.
Disconnect the mouse and remove the batteries, if applicable.
Wipe down the outside of the mouse with a soft cloth damp with 99 percent isopropyl alcohol.
Flip the mouse over and clean the bottom. Look for any build-up on the base that might be preventing it from moving.
Use a q-tip to clean the battery contacts if the mouse uses batteries.
Clean the surface on which you’re using it.
Allow everything to dry before replacing the batteries, turning the mouse back on, and reconnecting.
Consider getting a mousepad instead if you’re using your Magic Mouse on a glass surface. Though optical mice can work on many surfaces, people often experience difficulty on glass.
Replace the batteries if you’re using an older Magic Mouse that isn’t rechargeable, r. If the connection is still shaky, try putting a small folded piece of paper under the battery door. It can help the mouse keep the connection when the battery area is too loose. Some users have had luck using this trick to keep the connection stable.
One of the issues that people repeatedly mentioned was the positioning of the computer and mouse. Users said that sometimes it worked better in one room than another because they thought the placement might interfere with the signal.
While it seems unlikely to be a significant concern since the Mac and Magic Mouse are the only two devices connecting to each other, it’s worth trying to test using it in different rooms. Since so many people had that experience and shared it, it’s worth testing. Try it in a different environment to see whether you’re still experiencing the same issues.
Position the mouse so that nothing is between it and the Mac. Different materials have different interference potentials. For example, wood and glass are less likely to cause interference. Metal, concrete, and marble are more likely to cause connection issues if they’re between the Mac and the Magic Mouse.
You can also try to switch wireless devices in your house to the 5GHz channel, if possible. Like many wireless devices, the Magic Mouse connects on the 2.4 GHz band. Reducing interference on the band can improve connectivity.
If no mice are working on your Mac, the problem is definitely with the computer itself. There are a few things you can do to make it work correctly.
You can update your Mac to the latest software if you aren’t running it already. They include bug fixes and access to new features in updates, so updating it can fix the connection issues.
Upgrade means that you’re getting an entirely new Mac build. Update means you’re getting the latest release for the one you already have downloaded.
Sometimes moving your USB and Thunderbolt hubs farther away from your Mac can help with Bluetooth connection issues. No matter what kind of mouse you’re using, simply switching its position might make a difference.
Use a Bluetooth dongle if it comes with your mouse instead of the direct Bluetooth connection. While it might not be ideal since it takes up a port, it might help complete the connection.
Specific settings on your Mac can keep the Magic Mouse and other mouses from working correctly. Check your mouse settings to make sure everything is to your liking.
You can also adjust other settings in this menu to make sure whatever mouse you’re using works the way you prefer.
Fixing your Magic Mouse or any other mouse connected to your Mac helps you get back to your regular computer routine. Older mouse versions might experience different problems since the features changed over time, but the basic troubleshooting is still the same whether you use replaceable or rechargeable batteries. The real challenge is finding out what’s wrong because once you pinpoint the problem, fixing it should be simple.
Apple Tv Remote Not Working? Here’s What To Do
Last Updated on August 19, 2023
There are a variety of types of Apple TV Remote and sometimes this can cause confusion when they stop working, which is a pain in any case.
For example, you’re right in the middle of your favorite show, you need to pause it, and suddenly you realize that your remote is not working correctly.
This is really irritating, so you’ll need to know how to resolve the problem. Here are some reasons why your specific remote may not be working and what you can do about it!
Why Is My Apple TV Remote Not Working? The Batteries Have DiedIf you’ve been using your remote for a while, then chances are that the batteries will die out eventually. You should ensure that your remote is fully charged up before you continue (or run out to buy a new one!).
Your Remote Has Been DamagedSometimes, the remote gets damaged or broken due to regular use. This may happen more often if you have young children or pets who get hold of it. If you find that your remote has been damaged, then you’ll need to replace it.
It Could Be The Connection Between Your Remote And Your Apple TVSometimes, the connection between your remote and your Apple TV could be to blame. If you notice that your remote doesn’t work properly, then try changing its position on the Apple TV. Also, make sure that it isn’t too close to any other devices like speakers.
It Could Just Be A Bug In The SoftwareThere are times when the software itself might be malfunctioning. It’s best to check if your remote will work better if you restart your device.
It’s DirtyIt’s entirely possible that the remote buttons are covered with something and all you’ll need to do is clean it up. You are best to use 70-percent isopropyl alcohol and a microfibre or lint-free cloth.
Make sure to remove the batteries first, carefully wipe the buttons, and avoid getting the alcohol into any openings in the remote.
Press the buttons down and wipe around them again to clear any grime or dirt, then make sure the remote is properly dry before re-inserting the batteries and trying the remote.
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How To Fix An Unresponsive Apple TV Remote
To fix an unresponsive Apple TV Remote, follow these steps:
Step
1
Turn Off The TV
Turn off your Apple TV.
Step
2
Press And Hold The Menu Button
Press and hold the Menu button until the Apple logo appears on-screen.
Step
3
Select Settings
Select Settings from the menu.
Step
4
Wait For Completion
Wait for the process to complete.
Step
5
Restart The TV
Restart your Apple TV.
In the meantime, you may decide to use your other Apple devices like iPhone or iPad as a remote.
What Can I Do If My Apple TV Remote Isn’t Working?If you want to get back to watching your favorite shows, then you’ll need some help. These tips may be able to help you.
Use Another Apple TV RemoteIf you own another remote, then you can use it instead of the original one. You’ll just need to connect both remotes together via Bluetooth. Also, make sure that they are connected to the same Apple TV.
Change The Position Of Your Apple TV RemoteAnother way to get your remote to work again would be to change its position. Try moving it around so that it’s closer to the Apple TV. Also remember to move it away from any other electronic devices like speakers.
Use Other Devices As A RemoteAs we briefly mentioned earlier, you can also use your phone or tablet to control your Apple TV. All you need to do is download the Apple TV Remote app from the App Store. Then, pair it with your Apple TV using the instructions provided in the app. Once done, you’re good to go.
Connect Your Apple TV Remote Using A USB CableYou can also connect your remote to your computer using a USB cable. Make sure that your remote is powered on first. Afterward, plug it into your Mac or PC using the included USB cable.
The Bottom LineIf your Apple TV remote isn’t working, consider following our steps before you order a replacement. If nothing works then it may be time to replace your Apple TV remote.
8 Ways To Fix Disney Plus Not Working On Roku
We prefer streaming Disney Plus on Roku TV for a bigger and better screen experience. But, it is frustrating when you constantly get error messages or black screen while playing video on your TV.
Recently, many users have reported that their Disney Plus works fine on other devices but keeps crashing on Roku TV. This can happen when your Roku stick overheats. Or if you are using outdated Roku software.
So, in this article, we will guide you with several fixes to solve Disney Plus not working on your Roku TV.
Below, we have identified the probable causes for Disney Plus not working on Roku TV.
Corrupt Cache Data
Disney Plus Server Outage
System Bugs and Glitches
Weak Internet Connection
Outdated Roku OS
Overheated Roku device
Before you begin with the fixes, you can restart Disney Plus on Roku TV to see if it works. It would be best if you made sure to close the app completely. Then, you can turn off your Roku TV, wait for some time, and start using Disney Plus again. Restarting might solve minor glitches and app freezing errors.
If you still face the error, you can follow the fixes mentioned below sequentially.
Firstly, you can check whether the Disney Plus server is down or not from their official page. If all other streaming channels work on your Roku TV except for Disney Plus, there can be an internal server outage. You can go to Disney Plus Twitter, as the team will update the status in case of any error.
You can try rebooting your device to solve any channel or video playing error. Disney Plus will stop responding on Roku TV if the device freezes or lags. Usually, this happens when you use Roku TV for a long time and the device overheats. Thus, you can perform a system restart.
Find out the steps for it below.
You might encounter a streaming error on your Roku TV device due to a weak internet connection. Thus, check your Roku TV network status from the settings. You can improve the Wi-Fi signal strength for better loading speed and performance if you see a poor signal.
You can follow the given tips to improve your internet connection.
Try switching your device to the 5GHz connection. However, you need to check the device compatibility with the network to see if it supports
Place your Wi-Fi router near the Roku TV device and eliminate any interruptions in between.
You can temporarily disconnect the network on other streaming devices. Try minimizing the network usage for increased speed.
You can try using other streaming channels on your Roku TV to check whether the issue persists on others too. For instance, you can use the Netflix app or Hulu. If they work fine, there is an issue with Disney plus channel. You can move on to the next fixes.
You can reinstall Disney plus channel on your Roku TV if you face errors only on this channel. You might encounter Disney Plus crashing to the home screen if the stored cache data has become corrupt. Thus, removing the channel and adding it back will clear the cache and enhance the system performance.
You can reinstall Disney Plus Channel from the Roku TV. Also, you can remove other unwanted channels using the same process. Before you begin, you must know that once you remove a channel on your Roku account, it will delete the channel on all your Roku Devices. Similarly, adding it back will add a channel to all your Roku devices.
Follow the steps given below.
Remove Channel on Roku TV
Press the Home button on your remote to go to the main screen of your Roku TV
Highlight Disney Plus
Press the Star * button on your remote to open the channel options menu
Then, on the dialogue box, choose Remove Channel
Again, select Remove to confirm
Add Channel on Roku TV
Note: You can see add a channel option if it is free. However, you will see Buy $XXX when the channel has paid subscription.
You can update your Roku TV device if it keeps freezing and stops responding. Updating to a new software might fix existing unknown glitches and bugs on your Roku TV. It should solve Disney Plus not working too. You can check for updates from the System Update menu.
Find out the steps given below:
If the issue still persists even after updating the software, you can perform a factory reset on your Roku TV. A factory reset will wipe all your personal data and unlink your Roku account. Since the device will revert to its initial mode, it is the last resort to fix the error. However, you can skip this process if you are concerned about losing your data.
Check out the steps given below:
Using Settings Using Reset Button
Locate the Reset button on the back or bottom of your device
Press on the Reset button and hold it for approximately 10 seconds
You will see an indicator light or LED blinking when the reset completes
You can follow the setup process again
You can seek help from Roku TV customer support if performing a factory reset does not work. The professionals will identify and troubleshoot the error.
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