Trending December 2023 # Best 6 Blockchain Protocols To Consider For 2023 # Suggested January 2024 # Top 20 Popular

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The regulations and procedures known as enterprise Blockchain Protocols, also called blockchain protocols, are used to regulate the transfer between devices and to control the mechanism and application programming interface in order to create a better ecosystem. These are blocks of code that provide security to protect against malicious users causing harm.

1. Hyper Ledger

The Linux Foundation created Hyperledger, a project that combines many protocols and frameworks. Hyperledger was founded in 2023 with the primary goal of improving cross-industry blockchain technology and empowering them to efficiently deal with complex issues.

To facilitate collaboration between developers, businesses, and other users, the protocol uses distributed ledger technology. Because of its significant features, the protocol is only accessible to those who have permission. It is not publically accessible, but it does support plug-in components.

Hyperledger’s Key Features are –

Collaborative approach

Permissioned membership

Productivity enhancement

Management of intellectual property

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2. Multichain

The multichain protocol was created to assist Blockchain app development by facilitating efficient and secure transactions. It provides APIs that allow for quick integration updates and deployment. The protocol, as the name implies, provides a command-line interface for multichain and an API to build and preserve the chains.

Multichain allows each transaction node to be configured before sharing assets. This protocol allows for the creation and deployment of private blockchains within and between enterprises.

The main features of the Multichain protocol include –

Faster development

Permissions controlled

Unlimited access to assets

High security

3. Corda

Corda is a multichain competitor specifically designed for the financial and banking sector. Corda is accredited by R3 Banking and uses distributed ledger technology. Consensus algorithms that were used to create the protocol ensure security, transparency, transaction validation, traceability, and traceability. Smart contracts are also available, which allow for the automation of banking solutions.

The main features of R3 Corda include

Smart contract creation

Timestamping using notary pools

Multilayer ledger

Pluggable consensus

4. Quorum

Quorum, a top-of-the-line blockchain protocol, is designed to help financial industry businesses. It was created by JP Morgan and is open-source on Ethereum. To serve permission networks more efficiently, the protocol uses a consortium approach.

Quorum Node and Transaction Manager are the key components of Quorum architecture. It maintains a strong permission network that is private and has high-performance variables.

Quorum’s key features are –

Privacy of Transactions and Contracts

Voting based on Consensus

Peer Permission management

Community driven


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5. Solana

Solana, a public blockchain platform, provides the infrastructure necessary for global adoption. It is highly secure, fast, and censorship-resistant. It supports 50,000 transactions per minute and generates new blocks every 400miliseconds using 200 validator nodes.

Solana (SOL), was founded in 2023 with the primary goal of increasing transaction throughput and at a lower price than established protocols like Ethereum. The SOL protocol is not only ultra-fast but also censorship-resistant, i.e., the network remains open for applications to run freely, and transactions never stop.

This protocol includes a new proof of history (PoH), timing mechanism, and facilitates Proof of stake (PoS), protocol structure. Cloudbreak is a distributed archive that makes sure the transaction history takes up very little space.

Solana’s key features are –



Highly scalable

6. Ethereum

Our last pick is Ethereum, an open-source platform specifically designed for business applications. The protocol base is built on a smart contract, which deploys decentralized applications that allow for automatic transactions. It allows users to create agreements and execute transactions without the involvement of a third party.

Ethereum is widely used to send and get worldwide transaction values. It also empowers Blockchain developers in building distributed applications. It ensures that the protocol’s decentralized apps (dApps) and smart contracts are free from any interference or downtime. Some of the components of Ethereum include digital signatures, P2P networks, POW, as well as Ether, which is its own cryptocurrency.

The key features of Ethereum –

Peer-to-peer network

Faultless data coordination

Larger Scalability

Highly compatible

Wrapping up

Blockchain protocols provide unique and efficient business solutions with many applications. Blockchain for Business is growing in popularity. One should consider multiple factors such as the size of the enterprise and its nature when choosing a protocol. To ensure that you select the right protocol, deploy it securely, and maintain the solution, you need to find a reliable blockchain app development company.

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6 Best Customer Service Software Solutions For 2023

Learn how customer service software tools can help automate, organize, and simplify your customer service efforts.

If you’re actively marketing your business, you need an equally active customer service program. After all, you can’t build your business without happy customers.

In this post, we’ll explore how customer service software tools can help automate, organize, and simplify your customer service efforts.

If you specifically want to know how to use social media channels to offer customer service, check out our post on social customer service. Here, we’ll look at tools you can use to support your customers both online and offline.

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place.

What is customer service software?

Customer service software is any software tool that helps a business manage, track, or streamline its customer service efforts. That could mean anything from a simple chatbot all the way through to a complex customer relationship management solution that integrates with sales and IT.

Obviously, a small business doesn’t need the same software tools as a multinational corporation.

But they do have something in common. The most important function of all software-based customer service tools is to improve the service experience for both customers and customer service agents. (Or for the small business owner if you’re a one-person show.)

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Why use customer service software?

As we explain in our post on customer service metrics, there’s a lot of important data to track in any customer service program. As your business grows, it simply becomes impossible to manage and track your service efforts without software.

Without software, customer requests can be missed, or you might take too long to reply. And you have no way to track your response times or customer feedback to see how you’re doing and look for ways to improve.

As your business grows, customer service becomes increasingly complex. For example, you might need a ticket system to manage support requests for multiple agents and departments.

But even when you’re small, you could use the help of customer service tools. They make the job easier, allow you to automate simple and repetitive tasks, and free up your time for more complex cases or working on other areas of your business.

Simply put, you should use customer service software because it helps you deliver better customer service. And customer service is a real concern for consumers, especially when making purchases online. 60% of Internet users said they are concerned about bad customer service online.

Source: eMarketer

On the flip side, 94% of U.S. consumers aged 18 and up said they are very likely to purchase more from a company with very good customer service. Compare that to 72% for a company with “okay” customer service and only 20% for a company with very poor customer service.

Types of customer service software

Now that you understand why you might want to use customer service tools in your business, let’s look at some of the different types of customer service software options.

Customer relationship management (CRM) software

Customer service is all about relationships. A customer relationship management (CRM) tool allows you to track all the interactions your company has with a customer, so you can learn about them as your relationship grows.

In addition to basic contact details, a CRM tool will track purchase history, product preferences, and all the contacts the customer has with members of your team, in any department.

An effective CRM tool improves customer service by giving support agents all the information they need to serve the customer most efficiently and effectively.

For example, they’ll be able to see:

which products and versions the customer has

how often they buy or update

whether they’ve had any previous interactions with other agents or members of the sales team

Rather than having to start from scratch to learn about the customer’s challenge or question, the agent can jump directly into resolving the issue or providing a detailed and customized answer. The agent’s job is easier and the customer walks away satisfied.

Messaging and live chat software

Being able to chat with a human agent in real time is one of the most valuable customer service offerings for consumers. In fact, it was the highest value customer service feature in the Insider Intelligence Canada Mobile Banking Emerging Features Benchmark report.

Source: Insider Intelligence

Half of small and medium-sized businesses reported an increase in the use of online messaging platforms to build customer relationships in 2023. Most of those businesses said it was customers’ preferred communication channel.

Live chat and messaging can take place through your existing social media platforms. Or you can use software tools to enable live chat within your own website or app.

Social media inbox software

A social media inbox allows you to see interactions with customers across different social platforms in one place. Someone might ask a public question and follow up with a private message. A social inbox will thread them together so you can see the full conversation.

And if a person messages you on more than one platform, you’ll be able to see both messages so you can ensure a consistent response.

A social media inbox also allows larger teams to spread the workload. You can assign messages to specific team members across the company. Even better, it allows you to create a database of saved replies to common questions. This can increase response time or provide the basis for a custom reply.

Customer service ticketing software

Customer service ticketing software allows you to create a unique case — or ticket — for each customer support request. This allows the customer to track the progress of their case. It also ensures the right people can tackle the issue at hand.

Customer support managers can track the progress of a ticket. Teams can close a ticket when the issue is resolved. This way the team always knows how many support requests they have to tackle. They can then provide customers with an estimated time for resolution.

Like a social media inbox, customer service center software collects all communication in one place. Each ticket shows the context to get the customer’s request resolved quickly and effectively.

Customer service software for small business

Small businesses need the same kinds of tools as larger businesses do, just on a scaled-down level. Most of the best customer service software tools offer inexpensive plans for smaller businesses. Some even offer basic functions for free.

When pricing out customer service software tools for your small business, look for plans labeled “professional” (as opposed to “enterprise”). These generally have enough features for a growing small business.

Here are our top customer service software picks.

With Hootsuite Inbox, you can bridge the gap between social media engagement and customer service — and manage all of your social media messages in one place. This includes:

Private messages and DMs

Public messages and posts on your profiles


Emoji reactions

… and more.

The all-in-one agent workspace makes it easy to 

Track the history of any individual’s interactions with your brand on social media (across your accounts and platforms), giving your team the context needed to personalize replies

Add notes to customers’ profiles (Inbox integrates with Salesforce and Microsoft Dynamics)

Handle messages as a team, with intuitive message queues, task assignments, statuses, and filters

Track response times and CSAT metrics

Book a free demo

Plus, Inbox comes with handy automations:

Automated message routing

Auto-responses and saved replies

Automatically triggered customer satisfaction surveys

AI-powered chatbot features

Zendesk is an online help desk platform, customer service ticketing software, and CRM. It gives customer service agents all the tools they need to respond to customer requests from multiple channels.

Zendesk also allows your team to contribute to an ever-growing knowledge base. This provides self-serve customer service, empowering customers to find their own solutions 24/7.

Source: Zendesk

Customized pop-up boxes in multiple languages encourage customers to reach out. Meanwhile, an integrated help desk helps keep everything organized.

Freshdesk is a customer service management software that allows your team to offer service and support through multiple social channels and by phone.

You can also coordinate in-person service calls with simple appointment scheduling and real-time updates.

Source: Freshdesk

Hubspot is a CRM platform with a built-in ticketing system and live chat features. It includes tracking and reporting on metrics like response time and ticket volume.

Automatic ticket routing helps ensure the right person is assigned to each customer service request. Chatbots answer the most common questions.

Source: Hubspot

Salesforce is a CRM that is specifically designed to enable work across teams within companies to best serve the customer.

That means team members from IT, sales, marketing, support, and any other relevant department all have access to the same customer information and can help get your customers the support they need.

Source: Salesforce

Psstt: If you already use Salesforce Social Studio and are looking for a replacement, we can help!

Best practices for choosing and setting up customer service software

Now that you understand the options, how do you choose the right customer service software for your business?

1. Understand your needs (and your team’s needs)

This is fundamental to any choice you make for your business. As we mentioned above, a small business doesn’t have the same requirements as a massive enterprise. But think about more than size when choosing your software.

For example, do you do most of your marketing online? Through social media? Through your website? Are your customers likely to have technical requests that require another department to get involved? Do you talk to customers over the phone, or only through digital channels? Do you tend to get the same questions, or the same kinds of questions a lot?

Think about which customer service tasks currently take up the most of your time, or cause the biggest management headaches. Then think about what kinds of tools could make your life easier.

2. Understand your customers’ needs

Think of customer service as an extension of your marketing efforts. After all, it’s a lot easier to retain and resell to an existing customer than it is to bring in a new one.

So, you need to understand how your customers want to talk to you. If they want to chat with you on social but you only offer support through live chat on your website, you might be missing opportunities to resolve issues in the early stages.

Some detailed audience research will help on this front.

3. Think about your future growth

The customer service software tools you choose will become the basis of workflows across your company. You don’t want to have to change everything later because you chose a customer service solution you’ll quickly outgrow.

As you evaluate tools, look for room to grow. Can you add additional users as your team grows? Can you upgrade to a higher-level solution from the same provider if things really take off? Does the customer support software integrate with other tools you might need to add later as well as ones you already use?

4. Consider reporting capabilities

One of the key benefits of social media software is that it allows you to collect valuable data. You can use that data to develop a solid understanding of your customers, your team, and even your own products and services.

Your customer service software solutions should also allow you to gather information on team performance, so you can establish a baseline response time and satisfaction level.

This allows you to spot customer service superstars and look for ways to share their expertise. You can also spot team members who may need additional training or support.

So, rather than thinking only about the tasks customer service software will allow you to perform, think about the data it will allow you to acquire.

5. Check for free trials

Many customer service software tools offer free trials for a limited time or with a limited set of features. These allow you to see the product interface and get a sense of how intuitive it is to use and how well it will suit your needs.

For larger businesses, get in touch with the software’s sales team to talk them through your specific needs so they can explain how their tools are a good fit.

6. Review the support documentation

Check out the online help docs for the solution you’re considering before you commit. Is the help documentation thorough and easy to understand? Does it seem to address common use cases and clearly walk you through setup options?

7. Review your needs regularly

Customer service needs change over time. Check in regularly with your customer service team to make sure your software tools are keeping up with their evolving requirements.

Use customer satisfaction surveys to make sure customers are happy with your tools too.

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Best Wireless Charging Cases For Iphone 6/6S Plus In 2023

Life throws countless challenges. One of them is our helplessness to find a socket and plug to charge our communication devices. Our daily life is precise in wires that we can’t think of our existence without wires. But we have to face unexpected and untoward events wherein we don’t find anything to keep our smartphones and other devices charged up.

Though iPhones boast better battery capacity than other smartphones in the category, they need charging given the usage of apps, Apple Music, and videos. Accessories makers have found ways to deal with situations of low battery. Two options are available for iPhone users: they either carry bulky power banks or get wireless charging cases for iPhone 6 Plus and iPhone 6s Plus.


Want to power up your iPhone while having a cup of coffee at Starbucks? Here is a stylish yet sleek wireless charging case in store for you. This smart charging case by Bezalel can be a good companion for your device. The case appears to be strong and easy to carry.

This strong built-in lightning cable connector allows you to charge your device efficiently. The latitude easily fits your device just like a glove and when you hold this case, it feels great. Bezalel wireless charging case is available in black and white color.

2. Antye

Antye offers a complete bundle to charge your iPhone 6/6s Plus wirelessly. It comes with a charging pad and also a case. The charging pad has LED lights that turn off when you place your iPhone for charging. Besides that, built-in safety features protect your iPhone from overcharging, overcurrent, and overheating.

The case is minimal in design, and it is slim and sleek giving it an elegant look. Lastly, there are no color choices for the case, while there are two color options available for the charging pad.

3. Gorilla Gadgets

Gorilla Gadgets offers an elegant wireless charging receiver for Qi wireless charging compatibility. Armed with slim design, this case adds beauty to your iPhone 6s plus.

Furthermore, the case offers complete protection to your smartphone. You can have faster-charging speed with utmost efficiency. TPU frame helps it endure bumps and also provides a secure grip. Beyond protection, you can choose this case in three colors such as black, silver and rose gold.

4. MobilePal

This stylish yet highly protective MobilePal wireless charging case features crystal-clear bumper, fortified corners, and raised edges. Designed to provide ultimate convenience, this case allows you to charge your device quickly with required safety.

MobilePal charging case compliments your iPhone. It supports both wireless and wired charging; you get flexibility for charging your device. TI chipset is integrated to make this case fully compatible with WPC Qi 1.0/1.1 standards.

Lastly, MobilePal is available in two colors like black and gold.

5. Nillkin

Equipped with absorbing material on the back, Nillkin wireless charging case will let you power up your iPhone faster. It gives an excellent touch and allows you to access all buttons smoothly.

Nillkin case is quite flexible as you can easily detach lightening connector. The case is available in black and gold colors.

6. Hanende

Hanende also offers a charging pad as well as a wireless charging case for iPhone 6/6s Plus. With 2A output, it can fast charge your iPhone compared to other wireless chargers. Besides that, the flexible lightning connector can be detached easily to charge your iPhone using a lightning cable.

The charging pad is made of durable acrylic, and its look will add beauty to your desk. Lastly, it also protects your device from common electric problems like overcurrent and overheating.


During the first few days of fresh iOS versions, many users experience battery drain issue on their iPhone 6/6s Plus. The solution is ANTYE wireless charging case. Now stop finding the plugin to charge your iPhone.

This Qi wireless charger kit is the most futuristic way to charge your iPhone6/6s Plus; the charger quickly charges your iPhone while protecting the device from scratches and drops.

Take a look at the charging pad that comes with LED indicator, which will emit blue light when you are charging. The charger has 75% high wireless charging efficiency.

8. Angeliox

Angeliox wireless charging case for iPhone 6/6s Plus is perfect for daily use. That’s because its look is similar to a standard case. It has slim body but at the same time, giving enough protection from regular falls and bumps. Besides that, if you ever wish to charge your iPhone using a cable, you don’t need to remove the case.

As far as safety features are concerned, this case is FCC, CE, and ROHS certified, delivering complete protection for your device. Lastly, there are no color choices available except black.

9. Meewoo

I have found Meewoo a decent wireless charging receiver case for iPhone 6 Plus. Thanks to the slim form factor, it makes a befitting match with the iPhone. Though the cover may not look durable, it can resist low-volume impact.

The rubberized exterior feels pretty comfy and also offers enhanced gripping. You can install and remove the cover with ease. Precise cutouts let you access ports, speaker, and headphone jack.

10. Mophie

A wireless charging case by Mophie allows you to charge your iPhone 6s plus faster. The case also prevents overcharging and overheating. It has magnetic mounts, which holds your iPhone firmly.

Also, you can mount your device at different angles to have a better view. Its cushioned corners give your iPhone solid protection from high impacts. By utilizing its 1,560-mAh-battery case, you can enjoy music, watch movies, play games and explore the Internet at peace.

That’s it!

What’s your favorite?

Which one of the above cases is going to pair with your iPhone? Do let us know your pick and the qualities that have attracted you in it?

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The founder of iGeeksBlog, Dhvanesh, is an Apple aficionado, who cannot stand even a slight innuendo about Apple products. He dons the cap of editor-in-chief to make sure that articles match the quality standard before they are published.

6 Best Vpns For Google Chrome To Use

6 Best VPNs For Google Chrome To Use [Trusted] Unique combo with Chrome would be a VPN with leak protection




A browser needs to be fast and Google Chrome is cherished worldwide for its speed.

However, you might also need to be able to browse securely and, why not, anonymously.

So far, using a VPN is one of the safest ways to protect your online privacy while using Chrome.

Explore our top choices for Chrome-friendly VPNs in our easy-to-follow guide below.



To fix Windows PC system issues, you will need a dedicated tool

Fortect is a tool that does not simply cleans up your PC, but has a repository with several millions of Windows System files stored in their initial version. When your PC encounters a problem, Fortect will fix it for you, by replacing bad files with fresh versions. To fix your current PC issue, here are the steps you need to take:

Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

Fortect has been downloaded by


readers this month.

When you’re browsing, the first thing you think of or consider is your safety, plus that of your data and information.

Google Chrome may not be one of the most lightweight browsers for Windows and other operating systems, but it surely is the most used.

But when it comes to building privacy on this cherished browser, choosing the right VPN can make all the difference.

Google Chrome offers a lot in terms of being user-friendly, stable, versatile, and secure, and it’s a browser that can open blocked sites if managed correctly.

This, in addition to the numerous customization options it offers by using extensions, you can actually enjoy Chrome as a personal browser that fits your needs and preferences.

Among these extensions are those from VPN providers, but it is kind of hard to pick one from the many available to use today.

Besides security and online safety, you also need a VPN that can bypass censorship and unblock geo-restricted content, plus strong encryption and performance.

Here are our top choices for the best VPN for Google Chrome.

Our recommendation goes also to PIA, a trusted VPN client perfectly suited to seamlessly blend in with Chrome.

Chrome-friendly PIA owns the perfect leverage when it comes to your safety on the web. But it does not just secure your browser, it extends its protection to all your apps thanks to the TCP/IP interface level.

This world-class VPN provider relies on tunneling technology to provide multi-layered security, which basically means that it uses encrypted tunnels to create multiple layers of privacy around you.

Besides its massive gateway network that stretches worldwide (45+ countries), the service is your number 1 choice for confidentiality with a strict zero-logs policy.

Compatible with all major operating systems and browsers, PIA will do more than protect your identity and guarantee your anonymity, it will also provide unrestricted access to the internet by bypassing IP-based censorships.

Let’s quickly look at its key features:

Private Internet Access

Supports WireGuard, PPTP, OpenVPN, and L2TP/IPSec protocols plus SOCKS5 Proxy.

Check price Visit website

This is the best VPN for Google Chrome when it comes to ad-free and malware-free browsing. It features over 5500 servers in 59 locations and supports a maximum of 6 devices connected at the same time.

Its server coverage is huge, plus you get ad and malware blocking to lock out any popups and threats while using the Chrome browser.

NordVPN is lightweight and user-friendly, with solid speeds and a zero-logs privacy policy, plus its price plans are very affordable.

It also comes with an automatic kill switch, and live customer support. If you’re looking for unrestricted internet access with privacy and double-data encryption, this is your VPN for the Chrome browser.

Let’s quickly look at its key features:

Encryption of the future

Strict log-free policy

Threat defense


Kill Switch

DNS leak protection

Onion over VPN

Support for streaming


Enjoy privacy and security without the dread of prying eyes.

Check price Visit website

The ExpressVPN browser extension aids in the spoofing of your HTML5 geolocation and ensures that you use the encrypted HTTPS versions of websites whenever possible.

It also allows you to control the ExpressVPN app remotely from your Chrome browser. HTTPS Everywhere, powered by the Electronic Frontier Foundation, connects you to a website’s more secure HTTPS version whenever it is available.

You can use an ExpressVPN browser extension to change your location on any device, including Roku TV, Apple TV, and Samsung TV.

In Chrome, we tested the ExpressVPN extension to change the broadcast location and it worked flawlessly.

To improve your online security, enable WebRTC Leak Blocking and use HTTPS everywhere.

Let’s quickly look at its key features:


Reliable match for Chrome based on the same principles of not tracking data and offering security.

Check price Visit website

CyberGhost VPN has more than 6479 servers in 90 countries, plus it is super affordable.

You can surf the internet on Google Chrome privately and with complete security, plus it has extra features that are also easy to use, and install on your computer.

With the CyberGhost Free Anonymous Proxy, which you can use whenever you have a privacy concern, by typing in your preferred website the proxy works its magic.

But if you seek 100 percent anonymity for your daily online activities, like surfing or unblocking streaming websites like Netflix, Hulu, Amazon Prime, or BBC iPlayer, or torrenting privately, install the full CyberGhost VPN.

The proxy protects against spying by encrypting your HTTP web traffic, allows you to search the web anonymously without keeping track of your habits or preferences, and replaces your IP with an anonymous one so no one knows who you are.

Let’s quickly look at its key features:

Compatible with all major platforms

Connection to up to 7 devices

Unlimited bandwidth


NoSpy Servers

Browser Extensions

Its VPN protocol is patented – Catapult Hydra – and it compresses your data allowing it to move faster than other VPNs in the market. It also has anti-malware protection an ad-blocker for ad-free browsing and unlimited bandwidth.

You can also get a free version of this VPN, which supports major operating systems and devices.

Let’s quickly look at its key features:

Fast download speeds

Intuitive setup and installation

Automatic server assignment

Optimal servers to browse anonymously

Malware Protection

Public Wi-Fi protection

Hotspot Shield

This VPN uses 256-bit encryption and has frequent updates on its browser add-on.

Check price Visit website

Windscribe goes above and beyond most VPNs by providing its own R.O.B.E.R.T. (Remote Omnidirectional Badware Eliminating Robotic Tool) anti-malware and anti-phishing security.

When upgrading to the Pro version you get the ad-blocking and anti-tracking functionalities.

As soon as you log in, the Windscribe extension will connect you automatically. When the extension icon turns green and you see ON in the top-left corner, you are connected.

Your IP address will also change from your personal IP to the IP of the VPN server you have chosen.

Let’s quickly look at its key features:

Servers in 63 countries and 110 cities

Split tunneling

Port forwarding

Simple user interface

Dynamic and static IPs

No identifying logs

Blocks WebRTC to prevent leaks


Spoofs your GPS to the location of the connected proxy thus allowing a safe browsing environment.

Check price Visit website

Is there a free VPN for Chrome?

With 100+ servers in three countries (the United States, the Netherlands, and Japan) and a medium VPN speed, ProtonVPN provides a limited VPN connection with a strict no-logs policy.

If you want a browser with a free VPN, you should look into the Opera browser that comes along with extra security measures.

The free VPN is built into the Opera browser for Android and desktop, and there are no subscription, payment, login, or additional extensions required.

Your connection is not secure – websites you visit can find out your details:

Use a VPN to protect your privacy and secure your connection.

We recommend Visit Private Internet Access

We recommend Private Internet Access , a VPN with a no-log policy, open source code, ad blocking and much more; now 79% off.

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Bi Governance: 6 Implementation Best Practices In 2023

The global business intelligence market is projected to be $33.3B by 2025, with more business units adopting BI tools. Importance of business intelligence is increasing. Data-driven decision making, for instance, is five times faster via data access and data analytics.

However, data quality in BI strategy is paramount if companies want to use it to reach their strategic goals. BI governance, or business intelligence governance, is the set of ground rules that ensure the data used across different business units is of high quality, fresh, applicable, and secured.

In this article, we will explain BI governance in more detail, and introduce you to 5 best practices when rolling our your BI governance framework.

What is BI governance?

BI governance is a business-wide strategy of how business intelligence data is gained, used, analyzed, accessed, and stored. For example, if your business units store their sales data differently from one another, or collect it from different data sources, it’d be difficult to analyze all data sets in the same way.

Or imagine you are sharing financial performance data with the shareholders. An “ungoverned” approach would be to send it sporadically, using a different set of metrics each quarter. A “governed” way would be send the report on specific day of each quarter, in a standardized format, using a dedicated financial or reporting solution.

What are the steps in BI governance?

BI governance is roughly made up of 5 subprocesses:

Data usage monitoring: To run an effective BI governance, business users’ data usage should be measured and monitored. This helps the BI development team to identify and categorize data based on usage.

Build new content: Based on your initial findings and the new data that comes your way, create content similar in theme and applicability to the other data that’s already popular with your user community.

Measure data performance: To optimize your BI implementation, you should constantly measure how well your BI strategy is working in action with KPIs. Is it increasing user productivity? Is it receiving engagement? Is it making employees’ lives easier? How are the various business units reacting to it? etc.

Declutter: Remember the vice words of Marie Kondo. An effective BI governance strategy is one that is lean and streamlined. Get rid of unusable data, low quality data, data that no longer corresponds to the current change management/business changes, and overall business intelligence. Only keep the data that sparks joy into the organizational structure.

Manage governance committee: Monitor the governance committee to ensure that your project management teams are constantly carrying out the previous four steps.

What are the three pillars of BI governance?

BI governance is built on three pillars: people, process, technology.

People: People are all the business users, managers, and developers who must work together to implement BI governance on existing processes.

Process: Each to-be-rolled-out process should be mapped out and agreed upon by the people. Tools such as process mining are useful in BI development.

Technology: Once people have agreed on implementing a BI governance framework, and have chosen the suitable processes, they can use a BI solution to create a well governed BI environment.

What is a BI team?

A BI team is composed of “people” who develop and implement the BI governance initiatives. Those people are:

Business owner: The business owner envisions how things should be done, what metrics should be monitored, and what business rules should be enforced.

BI analyst: BI analyst translates those demands and requirements into binary logic and defines from where the relevant data should be sourced from.

Data steward: Data steward is tasked with sourcing the right data that the BI analyst needs to do their job, which is monitoring the metrics the business owner has laid out.

6 best practices for BI governance 1. Assess process diameter

Process diameter refers to how many users a business process involves, and how many business units it impacts. For example, the procurement process is important for various business units. That’s because supply chain issues dictate that manufacturing sustenance and cash flow maintenance is dependent on a consistent procurement process.

To certify and mandate such a business process that has a high audience and high business impact, the BI team should work in top-down fashion. But for less critical processes, whose short term deviations don’t affect the long term vision of the company, shortcuts can be made where only the BI analyst and the data steward collaborate.

2. Recertify processes continuously

To ensure that your BI governance strategy is moving in the right direction, you should be monitoring and re-certifying your BI governance framework constantly. For example, you should ask the project management teams if they are still using the correct metrics when assessing business performance.

For instance, businesses follow a boom-bust cycle. In expansionary times, such as 2023-2023, businesses should focus more on expanding their operations and expediting their growth. So when the analysts create reports, the customer list is a metric for growth. But in down times, very few companies expand. So instead of serving more customers, they focus on serving their existing customers the best. So the metrics to focus on is customer satisfaction and customer churn.

Once responsibilities are laid out, processed, identified, and the metrics established, you should pull in the data and compare the as-is scenario vs. the ideal scenario. An effective bi governance strategy is dependent on fast and easy consumption of data.

BI tools automatically extract the sensitive data from different business units’ processes, standardize them, and present them in a digestible manner on visible dashboards. For example, you’d want to certify that each time a customer complaint was registered on the system, a representative reached out to them in the first 24 hours. The bots in the solution architecture would check the event logs data and extract the useful information. They then would put it in a report. And send it to the authorized personnel.

4. Maintain data governance strategy

A well governed BI environment is dependent on basic data governance to ensure each employee has access to the kind of data they have clearance for. So not only does data governance ensure data security, but it also increases transparency as the employees will have access to all the data relevant to them (Figure 1).

Figure 1: Dashboard of a vendor’s BI tool restricting employees’ access to sensitive data. Image source: Metric Insights

Most BI tools today have an optimized search function where business users can quickly search for something relevant to their business unit – this is also known as self service BI. Moreover, if data is restricted to them, they can request access and wait for a response.

5. Certify data sets

An effective BI strategy dictates that data sets are continuously certified so the user community knows they can trust the data at their disposal. Data quality and data integrity should constantly be monitored and maintained so when the employees create reports, it’d be an accurate piece of business intelligence.

6. Optimize BI resource optimization

Closely related to the concept of data sets certification, is BI resource optimization. Business intelligence strives for streamlined access to data, and so all data that is outdated, duplicate, irrelevant, or not useful should be taken out of circulation.

BI governance solutions can automatically scan the data dictionary, monitor data usage, user engagement, and assess its quality to put irrelevant data down the pecking order as a search engine would. Better content management results in less frustrated bi users and expedites ROI realization. That’s because the company will reach its BI maturity goal faster.

For more on business intelligence

If you are interested in learning more about business intelligence, read:

And if you want to invest in a business intelligence software, we have a data-driven list of BI vendors prepared.

We can help you through your vendor selection process:


He primarily writes about RPA and process automation, MSPs, Ordinal Inscriptions, IoT, and to jazz it up a bit, sometimes FinTech.





Best Iphone 6 Plus Cases With Stand In 2023

If you own an iPhone 6 Plus, the task of choosing the right case becomes complicated. The ideal case depends on what your priorities are and how you will use the phone. Starting from slim protective cases to heavy-duty rigid cases, you have enough options in the market. Besides safeguarding and adding grip to the phone, a case can fulfill other uses too. A versatile case can function in many ways, helping you use your phone flexible in all conditions.

For instance, a case can fill out the rest of the back to get a completely flat rear; a case with raised bezel can help you rest the phone on its face. Likewise, the latest version of cases with Kickstand can make your usage of the phone more enjoyable in today’s hectic world. Take a sneak peeks at what the following best kickstand case options for iPhone 6 Plus can offer you.

1. ZVEdeng

ZVEdeng has made innovation in the design of kickstands. Unlike other traditional cases with a stand, this one helps you grip your iPhone through the back finger strap. The same finger strap turns into a kickstand with a slight adjustment.

This dual functionality of ZVEdeng’s kickstand sets it apart from other cases with a kickstand. The magnetic foldable kickstand is comfortable for reading, watching movies/TV, playing games, browsing the web and using FaceTime.

2. Cable and Case

Cable and Case has added style to the strength of a kickstand case. You will find this kickstand in seven eye-catching colors. Beating other cheap cases, this one is the most versatile case and touted as the toughest case rated for drops.

If you are living an active life, you can rely on this kickstand as the case provides maximum protection and still looks good.

3. Aduro

There is nothing like a slim kickstand case. Aduro has shattered this myth by launching a shell holster and case cover for your iPhone 6 Plus. This case has a rubberized texture for protection and easy grip.

Aduro’s shell case cover is equipped with a kickstand for hands-free viewing. You can adjust the kickstand in portrait or landscape mode to enjoy watching videos and make FaceTime video calls.

4. Vena

Vena has crafted a beautiful kickstand case for your iPhone 6 Plus. This case combines the functionality of a wallet case also. Surprisingly, the case looks like a bumper case but it works like a wallet-cum-kickstand case.

On the back of the case, you will find a hidden card slot, in which you can store, three credit/debit cards. This card slot has a foldable cover, which can be adjusted at multiple angles. This multi-angle magnetic lock stand enables you to watch videos and movies with great comfort.

5. Incipio

Like Veno, Incipio has also integrated a cardholder slot into a kickstand. This hidden gem allows you to store three cards, IDs, or cash. On the same fold, Incipio has built a kickstand. If you don’t want to use this kickstand, the cardholder fold can be a good substitute.

The entire case looks like a bumper case from the front; when you look at the back, you find a kickstand and a cardholder case. This three-in-one design keeps the case slim so that you can easily slip your phone in your pockets.

6. Coosin

Coosin has used its patented design to manufacture this wallet case with a card slot. The hard surface of the metal is painted with plastic spray to create a special effect. You can open and close the wallet case easily and remove and insert your cards.

When you open the wallet case, a stand comes out. You can use it as a kickstand to watch movies, videos, slideshows, etc. Coosin is successful in keeping the profile slim. Moreover, the case is precisely crafted as you can quickly access all the essential ports & buttons.

7. Pelican

Pelican presents a rugged kickstand case for your iPhone 6 Plus. This case flaunts TPR and PU rubber to absorb impacts and shocks. Now accidental drops will never scare the daylights out of you.

Pelican is successful in retaining the slim profile with soft-touch over-mold, which is comfortable to hold. Besides, the case won’t slide off surfaces.

8. Spigen Tough Armor

Coming from one of the leading makers of iPhone cases, this case from Spigen is designed to give your phone the utmost protection in a classy way. It is a tough case that provides high impact absorption.

This Tough Armor Case comprises of dual layers made up of durable PC and anti-stretch TPU. It comes with 4-point rear guard protection that shields the back layer by elevating it above the surface.

There is a highly durable, foldable Kickstand attached to the back of the case. It allows a comfortable hands-free watching of videos on your phone in two different angles.

9. Kitoo

This heavy-duty case from “Kitoo” can offer a reliable shield to your smartphone at all hazards. It boasts a powerful casing with a rugged exterior and an impact-resistant interior.

And with the anti-skid outer shell, the cover also provides the required hold. Beyond protection, Kitoo comes with a foldable kickstand that can prop up your media time with more comfortable viewing angle.

10. Croazhi

Croazhi has manufactured a simple kickstand case that has deceptive looks. At first glance, you won’t find a kickstand; however, towards the bottom of the case, there is a kickstand. Note that the opening of the kickstand has a beveled design, which is easy to use and provides more stability.

The special cobweb design ensures heat dissipation and keeps your phone cooler. Croazhi has combined brushed metal and carbon fiber texture to create this spectacular design of this kickstand case.

That’s all folks!

Summing up…

Kickstand cases are rugged in nature. Usually, they are bulky, but if you go for some leading brands, you will find thin cases with stands. We have sourced all the popular brands that manufacture superior quality kickstand cases.

You may like to explore more iPhone 6 Plus accessories:

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The founder of iGeeksBlog, Dhvanesh, is an Apple aficionado, who cannot stand even a slight innuendo about Apple products. He dons the cap of editor-in-chief to make sure that articles match the quality standard before they are published.

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